ImaCash user manual
Discrepancies and jams are incidents related to the cash recorded by ImaCash and the cash detected or processed by the machine.
This section helps you identify when there is a difference, how to review the issue, and what steps to take before repeating an operation or contacting technical support.
An incident can affect collections, changes, emptying, refilling, returns or any cash movement.
A discrepancy is a difference between what ImaCash expects to record and what the cash machine detects or confirms.
It doesn't always mean that money was lost. It may indicate that an operation was left pending, that the machine did not confirm the movement, or that there is a difference that needs to be reviewed.
A jam is a physical or mechanical incident in the cash machine.
It can occur when a bill or coin is not circulating correctly, when the device cannot accept or dispense cash, or when an operation in progress is interrupted.
If there is a jam, do not force the machine or repeat operations without first checking the indicated status.
Review discrepancies when there is a visible difference, a pending operation or an incident notice.
The Discrepancies option may be available from the device administration or from a specific section of ImaCash.
Depending on your setup, it may show open discrepancies, pending issues, affected transactions, or actions available to claim, save, or review amounts.
If you don't see this option, it may be due to permissions, settings, or the type of machine installed.
When opening a dispute, review the available information before making a decision.
Do not close or repeat a transaction if it is not clear what happened to the cash.
In some installations, ImaCash may allow you to claim an amount associated with a discrepancy.
This action should be carried out only when the person responsible confirms that it is appropriate to claim the cash or correct the operation.
Before making a claim, check that the amount is correct and that the incident has not been previously resolved.
When a traffic jam occurs, ImaCash can allow you to log or save the incident.
This record helps to record what happened and facilitates subsequent review by a person in charge or technical support.
It includes all available information: affected operation, amount, time of incident and machine status.
Do not withdraw or insert cash outside of the process indicated by ImaCash, unless the technical procedure indicates it.
A discrepancy may appear as a result of a jam, but not all discrepancies involve a physical jam.
| Situation | What does it mean |
|---|---|
| Discrepancy | There is a difference between what is expected and what is recorded. |
| Jam | There is a physical or mechanical incident in the machine. |
| Pending operation | The operation has not been completed or needs review. |
| Inventory does not match | The physical or registered cash does not match what was expected. |
Discrepancy and jam management may be limited to authorized users.
If you cannot access, claim, close or save an incident, notify a person in charge.
The way you manage discrepancies and jams may change depending on:
Some installations allow incidents to be resolved from ImaCash. Others require intervention from the person in charge or technical support.
Before repeating an operation, check to see if there is already an open discrepancy.
If you are not sure what happened, document the incident and consult technical support.
Use this table as a quick reference before claiming, saving or closing an issue.
| Action | When to use it |
|---|---|
| Review discrepancies | When there are differences between expected and recorded cash. |
| Claim amount | When it is appropriate to correct or recover an affected amount. |
| Save jam | When there is a physical incident in the machine. |
| Review pending operation | Before repeating a charge or movement. |
| Check inventory | If the cash does not match. |
| Contact support | When the issue cannot be resolved from ImaCash. |
Do you need help with ImaCash?
If you want us to review your case, we can guide you about discrepancies, jams, pending operations or cash machine incidents.