Privacy policy

data controller

The data controller is Imagina IT Solutions. You can contact us at [email protected] or by phone at +34 962 052 001.

Data we may process

• Identification and contact data: name, company, email, phone number and billing address.
• Commercial data: requested product, license, maintenance, communication history and preferences.
• Technical data: license identifiers, environment, logs, versions, integrations, hardware and data required for support.
• Payment data: payment status, transaction reference, amount, currency and tax data required for invoicing.

Purposes

• Respond to commercial or support requests.
• Manage licenses, renewals, maintenance and invoicing.
• Provide technical assistance and validate product compatibility.
• Comply with legal, tax and accounting obligations.
• Improve the security, traceability and operation of our services.

Legal basis

We process data when it is necessary to perform a contract or pre-contractual measures, comply with legal obligations, address legitimate interests related to security and support, or when the user has given consent.

Providers and processors

We may work with hosting, email, support, analytics, invoicing and payment processing providers. These providers only access the data required to provide the corresponding service.

If payment is made through an external provider, that provider may act as an independent controller for certain payment data and apply its own policies.

Retention

We retain data while there is a commercial relationship, pending support, legal obligations or a reasonable need for technical traceability. Afterwards, the data will be blocked or deleted in accordance with applicable regulations.

Rights

You may request access, rectification, erasure, objection, restriction of processing and portability by writing to [email protected]. You may also file a complaint with the competent supervisory authority if you believe the processing is not appropriate.

Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration or improper disclosure.