Service owner and contact
The contractual owner of the licenses, renewals, maintenance plans and digital services sold on this website is Imagina Solucions Tecnologiques SL, an Andorran company incorporated on January 30, 2026, operating under the Imagina IT Solutions brand.
NRT: L-722043-L. Registered address: Josep Viladomat, SOGAS 4 building, ground floor, AD700 Escaldes-Engordany, Escaldes-Engordany, Andorra.
Contact details: [email protected] and phone +34 962 052 001. Additional operational and postal contact address: Sebastian Diego, 54, 46410 Sueca, Valencia, Spain.
Purpose and products
We sell B2B software licenses, renewals, technical maintenance and digital services related to solutions such as ImaCash, ImaPlay, ImaTag, ImaCloud, JULIA and other Imagina IT Solutions products.
The customer contracts the right to use, maintain or renew software solutions intended for operational management, integration and cash control or related services.
Licenses do not transfer the intellectual property of the software. The customer obtains a limited, non-exclusive right of use, subject to payment and compliance with these terms.
Prices, taxes and currency
Prices published on the website, communicated in quotations or shown on invoices are expressed in EUR unless another currency is expressly indicated.
Unless expressly stated otherwise, prices do not include applicable indirect taxes, IGI, VAT, withholdings, bank charges, third-party fees or extraordinary project expenses.
Before confirming a payment or accepting a quotation, the customer will be informed of the product, amount, contracted period, applicable taxes where relevant and the main service.
Online payment
Online payments may be processed through MONEI or other authorized payment gateways. Payment confirmation depends on the issuing entity, the payment provider and the applicable anti-fraud checks.
Imagina IT Solutions does not store full card details or banking credentials. The license, renewal or maintenance service may remain pending activation until the payment is confirmed.
Where an annual or recurring renewal exists, the customer is responsible for keeping billing, contact and payment method details up to date.
Digital delivery and activation
We do not make physical shipments for software licenses or maintenance services. No transport company is involved and no shipping costs apply to digital delivery.
Delivery is carried out through license activation, credentials, remote configuration, download, delivery of technical documentation or launch of the contracted service.
Activation starts after payment confirmation and receipt of the required technical data. The usual timeframe is 1 to 3 business days, except for integrations, hardware, validations or third-party dependencies that require a specific schedule.
On-site services, travel, hardware, special integrations or work outside the contracted scope will be quoted separately before execution.
Cancellations, returns and refunds
If payment has been made but the license, renewal or service has not yet been activated or started, the customer may request cancellation by writing to [email protected].
Once the license has been activated, maintenance renewed, support provided or the digital service started, payment will not be refundable except in the event of an error attributable to Imagina IT Solutions, duplicate charge or applicable legal right.
The full cancellation, return and refund procedure is published at /politica-de-reembolsos/. If the customer acts as a consumer, any mandatory rights that apply will be respected.
Permitted use
The customer must use the software lawfully, in accordance with the documentation and within the contracted scope.
Copying, reselling, sublicensing, manipulating, decompiling or using the software for unauthorized purposes is not permitted unless expressly authorized in writing.
Support and incidents
Support is provided for the contracted software and services. Problems arising from hardware, POS systems, networks, third parties or external configurations may require additional diagnosis.
Imagina IT Solutions may request technical logs, authorized remote access or environment information to resolve incidents.
Incidents may be reported through the contact channels published on the website or through the support portal when the customer has access.
Availability and limitation of liability
We work to keep services available and functional, but we do not guarantee the absolute absence of interruptions, incompatibilities or errors caused by third parties.
To the extent permitted by law, total liability for a claim related to a contracted service will be limited to the amount paid for that service during the affected period.
Applicable law
These terms are governed by the law applicable to the contractual owner in the Principality of Andorra, without prejudice to any mandatory rules that may apply to the customer due to their domicile, status or jurisdiction.
Any dispute will first be attempted to be resolved amicably through the published contact details. If this is not possible, the competent courts will be used in accordance with the applicable regulations.
Changes
We may update these terms to adapt them to legal, technical or commercial changes. The current version will be the one published on this page.
