ImaCash user manual
The manual transaction allows you to create an operation directly from ImaCash when it does not arrive automatically from the POS/POS or when the establishment needs to record a timely payment or refund. It is a feature that must be used with care, as it can affect cash balance, reporting, and transaction history.
Use this option only when it is necessary to register an operation from ImaCash.
To start the process, press Manual transaction in the main bar of ImaCash.
When clicked, ImaCash first displays a window to select the user who will perform the operation.
Choose the correct user before continuing.
The operation will be associated with that user, so it is important not to register manual transactions with an account that does not correspond.
If the user does not appear or you do not have access, consult with a person in charge.
The manual transaction affects the cash history, reports and subsequent review of operations. That is why it must be associated with the correct user.
After selecting the user, ImaCash opens the [user] manual transaction window.
Amount: amount you want to register.
Paid: amount that has already been paid or processed.
Rest: pending amount.
Numeric keypad: to enter the quantity.
Concept: field to describe the reason for the operation.
Receipt options: print, do not print or print receipt with copy.
Payment: to record a manual payment.
Refund: to make a return.
Cancel: to exit without completing the operation.
Enter the exact amount using the numeric keypad.
Before continuing, check that the amount matches the sale, ticket or indication of the person responsible. An incorrect amount can generate cash differences.
If you make a mistake, use the delete key or the C button to correct.
The Concept field is used to leave a brief explanation of the operation. Use it so that it is easy to understand later why the manual transaction was created.
Avoid generic concepts like “various” or “adjustment” if they don't explain the real reason.
Before executing the operation, select if you want to print receipt. The appropriate option depends on the establishment's procedure.
Use Payment when you want to register a manual collection.
Depending on the current configuration, this action can be executed without asking for additional authentication after the user has been selected.
After clicking Payment, ImaCash can start the payment flow or display the corresponding message depending on the machine status and installed configuration.
Use Refund when you need to return cash to the customer or record a return.
This action may ask for additional user authentication, because ImaCash treats it as a sensitive operation related to returns or credits.
If you do not have permissions to refund, ImaCash may prevent the operation or request an authorized user.
When the operation completes, ImaCash displays a result screen. In the case of a return, you can show:
Review the result before accepting, especially if the operation involved the delivery of cash.
Do not use Refund to correct a sale if you are not clear about the reason or if it is not authorized by the establishment.
| Action | When to use it |
|---|---|
| Pay | To register a manual charge. |
| Refund | To return cash or register an authorized return. |
Access to Manual Transaction and especially Refund may depend on the user's permissions.
If an action does not appear, is blocked, or requires authentication, it may be due to your security settings.
The manual transaction may behave differently depending on:
If an option does not appear, it does not necessarily mean that there is an error.
Before repeating an operation, check if it has already been created or if it appears pending.
Before clicking Pay or Refund, check:
If in doubt, cancel and consult with someone responsible before continuing.
Use this table as a quick reference before recording a manual operation.
| Action | When to use it |
|---|---|
| Open Manual Transaction | When an operation must be registered from ImaCash. |
| Select user | To associate the operation with the correct operator. |
| Enter amount | To indicate the exact value of the operation. |
| Add concept | To make clear the reason for manual registration. |
| Choose proof | To print or not print proof of the operation. |
| Pay | To register a manual charge. |
| Refund | To make an authorized return. |
| Accept result | To close the screen after reviewing the detail. |
Do you need help with ImaCash?
If you have questions about manual transactions, permits, pending charges or integration with your POS/POS, contact support.