ImaCash user manual
The Deferred and Resynchronization functions help manage operations that have not been completed at the usual time or that need to be recovered, updated, or reviewed.
These options are useful when a sale is pending, when an operation is not displayed correctly or when the POS/POS and ImaCash need to re-synchronize information.
Before recovering an operation or resynchronizing, always review the amount, the ticket and the actual status of the payment.
A delayed transaction is a sale or transaction that is not completed at the time it was submitted or created.
It may be deferred because the customer did not complete the payment, because it was decided to continue later, because there was an interruption, or because the transaction needs to be reviewed before completion.
Use the Postponed option when you need to recover or review an operation that was pending.
Before recovering a deferred transaction, confirm that it corresponds to the correct customer or ticket.
To consult deferred operations, enter the Deferred option from the top bar of ImaCash.
Depending on the configuration, a window may open with the list of pending or deferred operations available for recovery.
Select the corresponding operation and continue with the flow indicated by ImaCash.
After retrieving it, the transaction can return to the main screen, become available for payment, or request additional action.
Before confirming, check the amount, date, user, type of operation and any data that helps to correctly identify it.
Resynchronization allows you to update or reconstruct the visible information between ImaCash, the POS/POS and, in some cases, the cash machine.
It is used when an operation does not appear as it should, when there is data pending to be updated, or when the system needs to refer back to the status of certain transactions.
Resynchronization should not be used as the first option when in doubt. It is advisable to check beforehand if the operation is pending, postponed or already registered.
Resynchronization can be useful when the visible status does not match what the POS/POS shows or when there is data pending to be updated.
Avoid repeating charges or creating new operations without first checking the real status of the sale.
Pending operations are transactions that have not yet been completed or that require user or system action.
They can appear on the main screen, within Deferred, or as part of a sync check.
A pending operation should not be deleted or repeated without verifying why it was left in that state.
Use Postponed when you know that the operation was pending. Use Resynchronization when the problem appears to be in communication or in the status displayed by the system.
| Action | What is it for? |
|---|---|
| Postpone | Save or leave an operation pending to resume it later. |
| Recover deferred | Return to work with an operation that was pending. |
| Resynchronize | Update information between ImaCash, POS/POS and system to correct non-synchronized states or data. |
Access to deferred operations or resynchronization functions may depend on the user's profile.
If you do not see the option, you cannot recover an operation or the expected button does not appear, contact a manager or administrator.
The behavior of Deferred and Resynchronization may change depending on:
In some installations, Deferred is used frequently during daily operations. In others, it is only used in exceptional cases.
Before repeating an action, check the status of the operation in ImaCash and in the POS/POS.
If there are doubts about the actual status of the collection, consult with a person in charge before continuing.
Use this table as a quick reference before recovering a pending operation or resynchronizing information.
| Action | When to use it |
|---|---|
| Open Postponed | To consult pending saved operations. |
| Recover deferred | To continue an operation that was pending. |
| Check pending | When an operation did not finish correctly. |
| Resynchronize | When ImaCash and the POS/POS show different states. |
| Check POS/POS | Before repeating, deleting or recovering an operation. |
| Consult responsible | If there are doubts about a charge or amount. |
Do you need help with ImaCash?
If you want us to review your case, we can guide you on deferred operations, resynchronization, pending collections or integration with your POS/POS.